Shipping and DOA Policy
We offer free shipping on orders above $350 with a minimum of 3 corals (excluding frags).
All live items are shipped via Fedex through Priority Overnight Service, Monday-Thursday and usually arrive by 10:30am EST. Certain remote areas are delivered later in the day. We use specific packing materials necessary to ensure the safe arrival of your coral. In the unlikely event of a DOA (Dead on Arrival), you must send a very clear digital photo within 2 hours of delivery. We may ask for you to ship back the deceased animal, so please do not dispose of it. Once we receive the digital photo,and we receive the deceased coral (if applicable), we will issue a store credit. The store credit does not include the cost of shipping. We do not offer refunds, we only give credit toward future orders.
The Dropoff cannot be held responsible for mechanical or weather delays that may cause your Fedex shipment to arrive late.
Add some of the most beautiful and colorful corals to your home reef. Hammers, torches, zoas, scolymias, and many more
Our goal is to deliver high quality pest free corals to your home reef. Below is our extensive dipping process for all incoming corals:
Step 1: 30 minute float of bags in 78 degree water
Step 2: 15 minute dip in Coral Revive and Flatworm exit with circulation pump
Step 3: RO swirl for each coral
Step 4: Physical inspection of each piece under high lighting scrubbing skeleton of anything questionable
Step 5: Fresh saltwater swirl of each piece
Step 6: One last physical inspection of each piece and drop in tank
While we do everything we can to ensure delivery of pest free coral, we highly recommend all customers perform their own dip as well.
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